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The phone-service test: call centres
2006-11-16 01:19:05
Ever call a company and find yourself lost in a labyrinth of phone trees? Or put on hold for extended periods at a time? Or transferred to what those in the customer-service biz call "voice-mail jail" a seemingly unrelated voice-mail box? The horrors of poorly thought-through automated phone service can make the simplest of inquiries chew up valuable time. Even standard-issue treatment soothing voices telling you your call is important, anemic Vivaldi or a recorded message outlining that com   »»

Summit puts spotlight on trends in networking
2006-11-16 01:15:29
IT professionals and Gartner analysts are looking beyond networks to the whole enterprise this week at the research company's Enterprise Networking Summit in Las Vegas.

Everything system and application administrators want to do affects networks, especially now that voice and other forms of communication are moving on to IP (Internet Protocol) data networks, participants said Tuesday.

That trend toward unified communications, along with richer Web-based applications   »»

VoIP Logic Completes 50th Deployment of NexTone Platform
2006-11-16 01:14:17
WILLIAMSTOWN, Mass. & GAITHERSBURG, Md.--(BUSINESS WIRE)--VoIP Logic LLC, a leading provider of hosted and managed integrated network applications, and NexTone, together announce that VoIP Logic has completed the 50th customer deployment of NexTone's session border controller technology.


VoIP Logic's on demand delivery platform provides an alternative for service providers to deploy a dedicated NexTone platform without having to install software and manage hardware. Using    »»

Juniper Networks Maintains Number 2 Market Share Position in Service Provider and High-End Enterprise Routing
2006-11-16 01:13:20
SUNNYVALE, Calif.-- Juniper Networks, Inc. today announced that it has maintained its number two market share position in both Service Provider Routing with 16.8 percent and in High-End Enterprise Routing with 26.7 percent for the quarter ending September 30, 2006, according to a report issued by Synergy Research Group. In the Service Provider Routing category, Juniper also maintained its number two market share position in the Service Provider Core, BRAS and Multiservice Edge Routing categories   »»


Government to block Internet phone regulation: report
2006-11-16 01:10:15
OTTAWA (Reuters) - The country's Industry Minister will announce in a speech on Wednesday that the government plans to rewrite Internet phone rules to prevent the industry watchdog from regulating the sector, a newspaper said.

The Globe and Mail, citing a senior government source, said Minister Maxime Bernier will say the Conservative government will again block efforts by the Canadian Radio-Television and Telecommunications Commission (CRTC) to regulate phone services that run ov   »»

Sonus Networks Solutions Receive Acceptance From the Rural Utilities Services/Rural Development Utilities Program (RUS/RDUP)
2006-11-16 01:07:31
CHELMSFORD, Mass., Nov. 15 /PRNewswire-FirstCall/ -- Sonus Networks, (Nachrichten) Inc. , a leading supplier of service provider Voice over IP (VoIP) infrastructure solutions, announced today that the Technical Standards Committee "A" (Telecommunications) of the Rural Utilities Service/Rural Development Utilities Program (RUS/RDUP), a division of the United States Department of Agriculture, has granted "RUS/RDUP Acceptance" status to key elements of Sonus' industry leading IMS-ready architecture   »»

BandTel Awarded ''Best of Show'' at INTERNET TELEPHONY(R) Conference & EXPO West 2006 in San Diego
2006-11-16 01:06:07
NEWPORT BEACH, Calif.----BandTel, a leading worldwide provider of SIP Trunking services announced today that its Virtual Central Office has been named a winner of a "Best of Show Award" at Technology Marketing Corporation 's INTERNET TELEPHONY Conference and EXPO West 2006.    »»
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